Privacy Policy - How We Collect And Use Your Information at My 3D Vines
 

Privacy Policy

My3DVines (3D Wines Ltd) is committed to protecting and respecting our users’ privacy and personal information. This Privacy Policy sets out our current data processing practices. If you have any queries or concerns regarding these practices, you should contact us at info@3dwines.com

Information we collect

When you register with us for information or to become a customer, we ask you to submit personal information about yourself (name, address, telephone number and email address). By entering your details, you enable us to fulfil your request and to provide you with services relating to your membership.

 

Communication with our members

Membership Information

In order for us to administer your membership correctly, we may need to contact you regarding wine orders, deliveries, payments and/or any changes that could affect your membership. This information is sent to you via email and/or post.

 

Marketing Information

We provide updates, special offers and discounts on our range of wines and events.  These types of promotions are communicated to our members via email and post, and only if they have opted in to receive them. We do not send any promotional literature to our members without their express consent.  We will not give your personal details to any third parties.

 

Information we automatically track (Cookies)

3D Wines uses cookies to help us to improve our website and provide a better service for our customers. Cookies allow us to find out if a computer (and probably its user) has visited our site before, which helps us to build up a profile of how our customers use our website. To order products on our website you will need to have cookies enabled. If you don’t want to enable cookies you can still enjoy browsing our website for that gorgeous wine gift or treat, you’ll just have to call a member of our team in order to purchase.

 

Three types of cookies may be used during your visit to my3dvines.com:

  • Session cookies that are deleted after each visit
  • Persistent cookies are not deleted after each visit
  • Third party cookies such as Google Analytics to help us measure the number of visitors to our site.

 

Legal requests

3D Wines may disclose your personal information to comply with any applicable law or valid legal process.

Ordering Online

We accept most major credit and debit cards. Cards are always debited in UK pounds sterling. For card transactions we use the WorldPay online payment system. All payment information is transmitted securely and is encrypted using the highest levels of online security encryption available. Firewalls within the WorldPay system prevent any unauthorised access to your information. Credit card details are securely processed within the WorldPay system, and no card details are stored on computers belonging to 3D Wines. When your order has been placed, you will receive an email from WorldPay to confirm the payment has been successful.

You may also place your order by contacting our office by telephone or post. Click here for our contact details. Please see our Terms and Conditions for full details on pricing (including VAT and duty), delivery, returns and cancellations.