My3DVines (3D Wines Ltd) is committed to protecting and respecting our users’ privacy and personal information. This Privacy Statement sets out our current data processing practices. If you have any queries or concerns regarding these practices, you should contact us at info@3dwines.com

Information we collect

When you register with us for information or to become a customer, we ask you to submit personal information about yourself (e.g. name, address, telephone number and email address). By entering your details, you enable us to fulfil your request and to provide you with our services if you wish to become a customer. Whenever you provide personal information, we will treat that information in accordance with this policy.

Once you have registered with us we may send you information on our products and services. If you become a member of our ‘Rent a Row of Vines’ scheme, we may also send you information on other carefully-vetted products or services we feel may interest you as part of our service. Only 3D Wines will send you this information. We will not give, rent, lend or sell your personal details to any third parties.

Information we automatically track

3D Wines uses cookies to help us to improve our website and provide a better service. Cookies allow us to find out if a computer (and probably its user) has visited our site before, which helps us to build up a profile of how our customers use our website. Many websites use cookies for this reason.

Legal requests

3D Wines may disclose your personal information to comply with any applicable law or valid legal process.

Ordering Online

We accept most major credit and debit cards. Cards are always debited in UK pounds sterling. For card transactions we use the WorldPay online payment system. This is one of the most widely used system in the UK. All payment information is transmitted securely and is encrypted using the highest levels of online security encryption available. Firewalls within the WorldPay system prevent any unauthorised access to your information. Credit card details are securely processed within the WorldPay system, and no card details are stored on computers belonging to 3D Wines. When your order has been placed, you will receive an email from WorldPay to confirm the payment has been successful.

You may also place your order by contacting our office by telephone, fax or post. Click here for our contact details. Please see our Terms and Conditions for full details on pricing (including VAT and duty), delivery, returns and cancellations.

Security

3D Wines has put security measures in place to protect our users’ personal information. We do not store personal or financial information on this website. All information provided by you is stored separately on secure servers, which are themselves in a secure location.