What is it I get for my money?
How long does it take to get my Gift Pack?
Can my gift recipient swap vineyards?
When can I collect my wine?
How long can I leave my wine at the vineyard?
Can I just call in at the vineyard at any time?
Do we get the wine from the grapes grown during the year of the rental?
Why do my wines have different prices for collect or deliver?
What if I do not like my wine?
What happens at the end of my year’s rental?

 

What is it I get for my money?

Some of the best-value wines in France! Years of experience, travelling, meeting and negotiating with winemakers throughout France has given us an advantage over other wine merchants and high-street retailers – we can offer superb quality wine at fantastic prices.

But it’s more than that – it’s the experience of visiting the vineyard.  All our winemakers have been selected not only for their wine but because they love to welcome 3D Wines’ Partners to their domaine, they are passionate about what they do, so visiting them really brings your wine to life. To quote one of our Partners “as soon as I open the bottle and taste the wine I am transported back to my vineyard and that wonderful tasting”.

You also get other exclusive wine offers throughout the year and our newsletter 3D Uncorked! To make your vineyard visit easy we provide a free booking and reservation service for our recommended hotels, restaurants, gîtes and chambre d’hôtes (some of these have special discounts and offers for our Partners).

Finally, our events programme throughout the year means you can meet other Partners and enjoy wine and gourmet evenings and weekends in the UK and France – come and join us!

How long does it take to get my Gift Pack?

Your Gift Pack will usually be sent to you within 24 hours of receipt of your order (weekdays).  If you are sending this as a gift to someone else, we can start the rental on the day you choose (ie a birthday, a wedding anniversary) and we can arrange for the Gift Pack to be sent to you or directly to your recipient.

Can my gift recipient swap vineyards?

Yes. On receipt of their Gift Pack, if they would prefer a different vineyard all they need to do is call us and we’ll swap the vine rental. We can also advise on suitable vineyard and wines according to their taste or travel preferences.

When can I collect my wine?

When your wine is ready and available for collection, you will receive your Option letter from us which includes details and costs of all the delivery options. You can collect your wine at the vineyard, or at our collection point in Calais, or have it delivered to your home.  If you are planning to collect your wine from France, you have 1 year to do so.

 

How long can I leave my wine at the vineyard?

If you choose to collect your wine in France – either from the vineyard, or from Franglais Vins in Calais – you must do so within 1 year from the date of your Option. The final collection date will be in your Option letter and also on your receipt. Wine that remains at the vineyard after the final collection date does cause storage and administration problems for everyone concerned, so please help by collecting your wine within the year.  We cannot accept responsibility for wines not collected within 2 years of purchase.

 

Can I just call in at the vineyard at any time?

Your winemaker will be delighted to see you whenever you visit, but please remember that it is vital to make an appointment to ensure that someone is available to welcome you, and also that your wine is ready for collection. All our vineyards are small, family-run domaines, and it’s always possible that unexpected visitors might find nobody at home, particularly at busy times of the year (at harvest time for example).

If the main reason for your trip to France is to visit your winemaker and collect your wine, do check your proposed dates with us first before making your travel arrangements. We have up-to-date information on our winemakers’ holiday dates and this could save you the inconvenience of turning up and finding nobody there. Don’t forget that part of our service is to make and confirm all the arrangements with your winemaker for you.

We can also book accommodation for you at our recommended hotels, gîtes and chambre d’hôtes (some of these have special discounts and offers for our Partners). For details check the Where to Stay section or the Accommodation Information sheet included in your Gift Pack.

 

Do we get the wine from the grapes grown during the year of the rental?

No. The wine offered during your rental year will always be from a previous year’s harvest or earlier.  The wine will have been aged so that it is ready for drinking, although many of our wines will also benefit from further ageing. Full details of your latest vintage release and tasting notes will be sent to you by post.

 

Why do my wines have different prices for collect or deliver?

We work from a ‘base price’ because most of our Partners collect their wine in France, French VAT is included. If you choose to have your wine sent to our collection point in Calais we will also add on the delivery cost. Where wines are delivered to the UK, we are obliged to add UK VAT instead plus duty – this is included in our delivery charges (at cost).

When your wine is ready, we calculate the sterling equivalent according to the exchange rate and send out your Option letter with a sterling price for each of the three delivery options.

 

What if I do not like my wine?

If you are dissatisfied with your wine you must consult our office immediately. We will always do our best to provide you with a suitable alternative or refund your money.

 

What happens at the end of my year’s rental?

You will be invited to renew your row – and the good news is that you’ll be able to do this at our discounted Partners’ prices!

You can renew into the same vineyard (where you’ll get first refusal) or you may wish to try out something new and swap into another 3D vineyard where you can discover a different wine, grape variety or region of France.

 

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